These FAQs are provided by the Canadian Legal FAQs, a website of the Centre for Public Legal Education Alberta. They provide answers to questions about consumer law in Alberta including the Fair Trading Act, collections and debt repayment, cost of credit disclosure, and credit and personal reports. See also FAQs on Contracts and Consumer Information
When you are buying goods and services, sometimes you can have problems. These resources may help you deal with concerns about product safety, returns and exchanges, unfair business practices, or other consumer complaints.
The resources on this page were hand-picked by the Centre for Public Legal Education Alberta's staff as a good place to start.
CPLEA Suggested Resources
Not sure where to begin finding answers to your questions. Get started with our suggested resources. See additional resources below for more information.
This colourful information sheet provides legal information about payday loans and debt problems for all ages and can be folded to fit comfortably in a wallet. (Dimensions 9cm x 43cm)
The General Insurance OmbudService (GIO) is an independent, not-for-profit corporation that has been in operation since 2002 providing dispute resolution services for conflicts between complainants and their insurers in the areas of home, auto and business insurance. GIO’s neutral and professional mediators and experienced Information Officers help complainants and insurance companies work toward a solution that is in the best interests of both parties in a fair, independent and impartial environment. (PDF - 2 pages)
The UCA represents Alberta small consumers by acting as the voice of consumers during regulatory proceedings to ensure the lowest regulated rates consistent with reasonable service, and by providing consumers with the information they need to make informed choices about how to purchase electricity and natural gas, based on their individual circumstances. When consumers have exhausted known avenues of issue resolution, the UCA will investigate and mediate concerns with utility companies.
This is a guide on how to buy products and services in Alberta and contains information about your consumer rights. You will need to buy certain items and you will need to use certain services as you settle into as you start your new life in Alberta.
This web resource produced by Calgary Legal Guidance discusses things to consider when you are buying goods.
ConsumerInformation.ca sets out to bring together on a single website the very best consumer information, tools and services available from the most objective and reliable sources. The result is a groundbreaking strategic partnership between more than 400 federal departments and agencies, provincial and territorial ministries and NGO partners. The site aims to empower consumers and help to ensure a fair marketplace where all businesses respect consumer protection laws. Includes a step-by-step guide for making a consumer complaint.
The Consumers' Association of Canada (CAC), founded in 1947, is an independent, not-for-profit, volunteer-based, charitable organization. CAC's mandate is to inform and educate consumers on marketplace issues, to advocate for consumers with government and industry, and work with government and industry to solve marketplace problems. CAC focuses its work in the areas of food, health, trade, standards, financial services, communications industries and other marketplace issues as they emerge.
This web page has information about your legal responsibilities when you have a joint or shared credit card. It describes how authorized users (or secondary users) can affect you and your liabilities.
Credit Counselling Canada, is a national association of nonprofit credit counselling agencies. It's mission is to support member agencies of not-for-profit credit counselling in maintaining the highest standards of practice. Their agency members provide confidential assistance for individuals and families facing personal financial issues. Members provide education and guidance in money management, credit counselling and debt payments. Check out their website to find a counselling agency in your province.
This colourful infographic from the Centre for Public Legal Education Alberta provides information about cell phone contracts and the legal rights and responsibilities associated with them. The image file is available for free download or print copies can be ordered at no charge.
This colourful infographic from the Centre for Public Legal Education Alberta provides information and tips about lost phones and larger than expected bills. The image file is available for free download or print copies can be ordered at no charge.